Workplace & Employer-Funded Care
If you have sustained an injury at work and your employer operates under an Accredited Employer Programme (AEP), your injury claim is managed directly by your employer or a third-party management agency (such as Wellnz or Howden Care) rather than standard ACC.
Collaborating for Your Return to Work
While Physio HQ is not a Vocational Rehabilitation (VOC) provider, we actively collaborate with your appointed VOC team, case managers, and employer. We align your clinical physiotherapy treatment with your workplace requirements to ensure your physical recovery directly supports a safe, gradual return to work.
Important: Setting Up Your Claim With Us
Standard ACC does not automatically notify us if a claim belongs to an Accredited Employer scheme. To avoid payment delays or unexpected costs, please inform our reception team at or before your first appointment if your injury is being managed by your employer.
What We Need From You:
Your ACC claim number
Your Case Manager’s name and contact details (or the third-party company handling your claim, like Wellnz or Howden Care).
Confirmation of your allocated appointments and surcharge coverage (e.g., if your employer covers the full surcharge or a set number of sessions).
If you are unsure of these details, let us know and we encourage you to can contact your case manager or management agency to confirm your allocation and surcharge arrangement before treatment proceeds.
Designed for employees who have suffered a work-related injury and are covered under an Accredited Employer scheme, work-injury insurance provider, or third-party manager.
Common Workplace Injuries We Treat:
Repetitive Strain & Overuse: Wrist, forearm, or shoulder strain from repetitive manual tasks or computer workstation setups.
Lifting & Spine Strain: Acute lower back or neck injuries from heavy lifting or physical exertion.
Slips, Trips & Falls: Ankle sprains, knee trauma, and joint sprains sustained on site or in the office.
Post-Traumatic Rehabilitation: Rebuilding strength and functional mobility following acute workplace accidents.
What to Expect at Physio HQ
Claim Setup & Details: Provide your ACC claim number and case manager contact details at or before your appointment so we can verify your allocation of sessions and surcharge cover.
Targeted Rehabilitation: We build an individualised physical rehabilitation plan focused on restoring the specific movements, strength, and function required for your role.
Vocational & Case Manager Collaboration: We communicate with your case manager and any appointed VOC providers to ensure your physiotherapy care aligns seamlessly with your workplace goals.
Direct Billing & Co-ordinated Progress: Once approved under your employer scheme, we bill the managing agency directly and provide regular clinical progress updates to support your safe, gradual return to full duties.