Question 1

What is ACC?

Accepted Answer

ACC (Accident Compensation Corporation) is a Crown entity that helps cover some of the costs of your recovery following an accident that causes an injury. This cover is for everyone of all ages in NZ, whether a citizen, resident, or visitor.

To find out more about ACC, visit their website!

Question 2

How do I know if my injury is covered by ACC, and do I need to see a GP first?

Accepted Answer

You do not need a GP referral to seek physiotherapy for an ACC claim (or a private appointment). We are primary healthcare providers, meaning we can fully assess your injury, determine if it qualifies for ACC, and lodge the claim for you on the spot during your initial consultation.

If your injury was caused by an accident—such as a sports injury, a slip, or a trip—you are likely eligible for ACC cover.

When you arrive at the clinic for your appointment, you will fill out a consent form where you'll provide a few essential details about your injury:
The date it happened
The location of the accident
A brief description of what happened

Please note: If you have already seen a doctor or an accident & emergency clinic for this injury and were given an ACC number, please bring that with you so we can link it directly to your care.

Question 3

Can I use an existing claim with ACC?

Accepted Answer

Yes! If you have registered a claim through your GP or other Health provider, we can use the same claim. As long as your ACC claim is still valid, you can continue to use it for treatment. If you are unsure, please contact ACC prior to your first appointment to check the claims validity. Phone them on 0800 101 996

Question 4

Still have questions about ACC and how they help?

Accepted Answer

ACC has great resources on their website. Visit their website or phone them on 0800 101 996

Question 5

Do I need to see my GP before coming to physio for ACC?

Accepted Answer

Nope! Our physios can lodge ACC claim's directly, theres no need for a referral or to have a claim already.

Question 6

Can my child receive ACC treatment, and do I need to come with them?

Accepted Answer

Yes, ACC covers children's sports and accidental injuries just like adults. However, please note that anyone under the age of 16 must be accompanied by a parent or legal guardian for their initial appointment. This is an ACC requirement because a minor cannot legally sign the consent forms required to lodge a new claim.